admin@ email address.
We're having the same intermittent issue with this address, if you've sent an email to this address and haven't received a reply by end of day Monday 12th, then please forward or resend to the dameon@ address. Thanks :)
We're open again! Yay :)
We've been working hard to clear the backog of Christmas orders. As usual when we get a backlog becaue of aholiday and such we prioritise orders first, which means some of you gusy will get your despatch emails a day or two after we've already sent the order out. For those in the Uk that means you may even get the email afterthe order itself :)
There are a couple of delays in play still. My arm is slowing us down but that's minor. We had a sad loss in the idustry over the holidays. Stewart Griffin, of Griffin Moulds, passed away suddenly. This will obviously delay metal restocks and will slow down and 'preo order' items. Griffin moulds are continuing though so it is just a delay. One of our resin casters is also off work, so the same thing applies to resin as well I'm afraid. It seems January will be a bit of a snail mail month. We'll do our best to work through it though and anyone who's order is greatly affected will be compensated as usual by us :)
Thanks everyone in advance for the patience, we always appreciate your suport :)
Happy New Year Everyone!
We were planning on being open more during the holidays but my arm injury has slowed that down considerably. We'r eopen 'properly' as usual on the 6th January and hopefuly I'll be a little better :)
The goodie bag offer ends tonight but the Christmas minis wil be available until around a week after we reopen.
Thanks guys :)
We're in Wales, however we currently are buried under orders, thanks to the tail end of black friday and the new christmas promotions etc it's all we can do each day to pick and pack orders, especially as every 5th one seems to want something odd, like an old Twilight mini or some acrylic rods, we haven't fully unpacked yet. We are working through them, plenty have already gone out, so if you're worried you haven't received a despatch notification then fear not, those are manual and we're so buried in orders we havent ha dthe time to sit down and click through a few hundred email notifications. We will do though :)
If anyone is worried about Christmas, please email us and we can double check for you. Otherwise, we thank you for your patience.
(We were hoping to get the despatch emails out yesterday but the elbow injury is slowing down my particpation mightily, sorry about that).
Hopefully that grabbed your attention :) We've had a few people not notice the news update below this one. We are in the middle of a premises move, thus there is substantial interference with our usual sterling service. We can only post mail when we are back at the old premises in Derbyshire, on the days of the week we are in Wales prepping the new premises I'm afraid no mail can go out. This means there is a delay in all mail (Unless you happen to order just before one of the days we return to send mail in which case you'll never notice).
To make up for this there are two things going on, one is that everyone is getting extra special Halloween/Guy Fawkes style candy in their orders and the second is that all orders over £50 are getting a special goody bag (Larger orders get even larger goody bags).
We thank you for your patience while we are lugging a working office across a whole country ;)
Starting Tuesday 21st October Mail will only be twice a week for about a month as we are moving premises (We'll let you know when the move is over with another update). Some of you may not notice any difference is you happen to order on the day we send out mail, others may have to wait a cuple of days for the mail to go out. If you have anything you need urgently we will be sending mail Mon 20th before our first moving trip :)